According to Don Jones, our head bean counter as he calls himself, this is the one thing you need to know in order to succeed at the Boulevard. That was his advice to this month's Experience Program group. I think he is right on target here.
Have you ever used your own car to deliver a small item out to a customer after work? Have you ever helped a senior citizen carry their purchase out to the car or helped them operate the fancy electric scooters that we provide? Have you ever listened to a guest or a team member, figured out just what they needed, and then figured out how to get it for them? Have you attended a private sale where Jan Brown has catered the dinner? Now there's a hero!
It doesn't take a lot to be a hero for each other and our guests. Just a little extra time to do just a little bit more than what is expected. What have you done recently to deliver the "WOW" factor? What have you done recently to make someone say, "Wow, they really took care of me. I know where to go and who to ask for next time I need something."?
I would love to hear any hero stories you may have. Feel free to comment or send an email. Maybe we will post it on this blog next week.
“The difference between ordinary and extraordinary is that little extra."
- Jimmy Johnson
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment